Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Consumer Service Representative to join our team at Spectrum Brands. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for our consumers.
Key Responsibilities- Respond to high-volume incoming technical support inquiries, providing accurate and timely solutions to customers.
- Utilize our CRM system to create cases, troubleshoot, and document consumer product/warranty issues.
- Provide warranty support according to brand and organizational policy, including entering and tracking warranty orders.
- Participate in job-related training sessions and seminars to stay up-to-date on product knowledge and best practices.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- High School diploma or equivalent required.
- Microsoft Office and Excel skills required.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
- Problem-solving skills, with the ability to deal with difficult customer situations.
- At least one year of experience in a product-based customer support function and/or call center environment, preferably in the hardware and home improvement industry.
We offer a dynamic and fast-paced work environment, with opportunities for growth and development. As a Consumer Service Representative, you will be part of a high-performing team that is dedicated to delivering exceptional customer service and support.
Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer. We are committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees.
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Customer Service Representative
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