Customer Service Representative

4 days ago


Reading, Pennsylvania, United States Applied Industrial Technologies Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide expert assistance to customers via phone, email, and in-person at our facility
  • Use your customer service skills and knowledge to clarify customer needs, research solutions, and recommend products
  • Meet and exceed monthly sales goals while increasing customer satisfaction
  • Process quotes, take orders, and provide post-order service
  • Perform various warehouse duties, including receiving and verifying incoming materials, maintaining stock areas, and preparing sales orders
  • Work from a daily schedule, work orders, verbal and written instructions
  • Operate company vehicles to pick up and deliver orders, equipment, and mail as required
  • Maintain a clean driving record
Requirements

To be successful in this role, you will need:

  • 6 months of customer service experience preferred
  • Desire to increase knowledge in industrial distribution products
  • Excellent telephone skills
  • Ability and desire to learn new systems and processes quickly
  • Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
  • High school diploma or equivalent
  • Valid driver's license and clean driving record (MVR)
  • SAP / ERP experience, preferred but not required
  • Some knowledge of industrial distribution products and hydraulics, preferred but not required
What We Offer

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. We offer:

  • Base salary and bonus opportunities
  • Health, vision, and dental coverage, 401(k) w/ company match
  • Paid vacation, sick time, and company holidays
  • Tuition reimbursement
  • Personalized training and development program
  • Career development and advancement opportunities
About Us

Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.



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