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Patient Access Representative

2 months ago

Chicago, Illinois, United States Erie Family Health Center Full time
About the Role

Erie Family Health Center is seeking a highly skilled Patient Access Representative to join our Patient Access Team. As a key member of our team, you will be responsible for scheduling appointments, verifying patient information, and providing exceptional customer service to our patients.

Key Responsibilities
  • Scheduling Appointments: Schedule appointments for all Erie Medical patients, ensuring compliance with established guidelines for medical specialties.
  • Verifying Patient Information: Update patient demographic and insurance information at the time of scheduling appointments.
  • Providing Customer Service: Answer all telephone inquiries, provide general information, and route calls to other teams as necessary.
  • Managing Patient Flow: Page nurses and providers for urgent calls, and divert calls to voice mail locations as needed.
  • Ensuring Patient Satisfaction: Provide excellent customer service to all patients, assisting them at all times.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of call center experience required.
  • Skills: Bilingual (English/Spanish) required, strong computer skills, and ability to type at minimum 25 words per minute.
  • Personal Qualities: Exhibits essential customer service focused commitment, reliability, and ability to work in a fast-paced environment.
About Erie Family Health Center

Erie Family Health Center is a nationally recognized top workplace with 13 sites in Chicago and suburbs. We provide high-quality, affordable care to support healthier people, families, and communities. Our mission is to provide holistic care to help every member of the family stay healthy and active from infancy through adulthood.