Patient Access Coordinator

3 days ago


Chicago, Illinois, United States Northwestern Medical Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Medical Office Specialist to join our team at Northwestern Medical Group. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients, ensuring a positive first impression of our organization.

Key Responsibilities:

  • Provide exceptional customer service to patients, responding to questions and concerns in a timely and professional manner.
  • Consistently practice our Patients First philosophy, adhering to high standards of customer service and setting an example for peers and coworkers.
  • Collect and verify patient demographic information, ensuring accuracy and completeness in accordance with organizational standards.
  • Interact with various hospital departments and physician offices to effectively schedule and direct patients through our systems.
  • Perform medical necessity checks, communicate options to patients, and inform them of any issues with securing financial accounts.
  • Complete out-of-pocket estimations, provide training and education as needed, and manage work schedules efficiently.
  • Participate in Quality Assurance reviews, ensuring integrity of patient data information and utilizing effective service recovery skills to solve problems or service breakdowns.

Requirements:

  • High School diploma or equivalent.
  • 2-3 years of customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Ability to read, write, and communicate effectively in English.
  • Basic computer skills.
  • Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.
  • Excellent organizational, time management, analytical, and problem-solving skills.

Preferred Qualifications:

  • Additional education.
  • Additional language skills.
  • Healthcare finance and/or healthcare insurance experience.
  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Northwestern Medical Group is an Equal Opportunity Employer



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