Customer Service Liaison

5 days ago


Syracuse, New York, United States CPS Recruitment Full time
Job Overview

We are seeking a highly skilled Bilingual Customer Service Liaison to join our team at CPS Recruitment.

The successful candidate will be responsible for providing exceptional customer service to clients in both English and Spanish, utilizing their excellent communication skills and ability to work in a fast-paced environment.

About the Role

This is a fantastic opportunity to kick-start your career in customer service, with a company that values its employees and provides comprehensive training and development opportunities.

As a Customer Service Liaison, you will be the primary point of contact for customers, responding to inquiries, resolving issues, and ensuring seamless communication throughout the customer journey.

Responsibilities
  • Provide top-notch customer service to clients via phone, email, or in-person
  • Enter registration information into database systems accurately and efficiently
  • Follow established call script protocols when registering students into classes
  • Make outbound calls as needed to customers regarding class cancellations, schedule audits, or other issues
  • Handle customer concerns and resolve issues in a professional and timely manner
  • Open and process returned mail in a secure and efficient manner
Requirements
  • High School Diploma or equivalent
  • Valid driver's license (not required but preferred)
  • Excellent verbal and written communication skills in both English and Spanish
  • Previous experience in a call center or customer-facing role (desired)
  • Strong computer skills, proficient in MS Office applications
  • Ability to multitask and work effectively in a dynamic environment
What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly rate of $19.50
  • A comprehensive benefits package once hired on
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A fun and supportive work environment with a strong company culture
How to Apply

To be considered for this exciting opportunity, please submit your resume and cover letter to us. We look forward to hearing from you



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