Customer Service Liaison

2 days ago


Syracuse, New York, United States St. Joseph's Hospital Full time
Job Overview

The Customer Service Representative role at St. Joseph's Hospital is an exciting opportunity to provide exceptional patient care and support in our outpatient behavioral health department. As a key member of our team, you will play a vital role in ensuring the smooth operation of our lobby area.

In this dynamic position, you will be responsible for medical screening, appointment check-in, and providing excellent customer service to patients and families. If you have experience working with the behavioral health population and possess strong communication skills, we encourage you to apply.

Our ideal candidate will have a high school diploma or equivalent, with one to two years of experience in a similar role. Participating in ongoing education and training is also essential to maintaining knowledge and skills related to specific areas of expertise.

This is a light work position that requires standing, walking, sitting, and lifting. Our office setting provides exposure to Class I or II hazards, which may include service-specific risks. Good interpersonal and written communication skills are necessary to excel in this role.

Responsibilities
  • Outpatient Behavioral Health Lobby Supervision
  • Medical Screening and Appointment Check-In
  • Providing Excellent Customer Service to Patients and Families

Requirements
  • High School Diploma or Equivalent Required
  • One to Two Years of Experience Preferred
  • Participate in Ongoing Education and Training
  • Strong Communication Skills Required

Estimated Salary: $19.00 - $26.50 per hour

This rate includes pay based on experience, skills, and education.


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