Customer Service Ambassador

3 weeks ago


Syracuse, New York, United States Anoplate Full time
About Anoplate">

Anoplate is a leading provider of metal finishing solutions with over 60 years of experience in the aerospace, medical, military, and high-end plating industries.


Job Description:">

The Customer Service Representative 1 is primarily responsible for delivering superior customer service to Anoplate's clients by providing accurate and timely information around their orders. This includes initiating and responding to customer concerns regarding order status, creating and maintaining records of customer interactions and transactions, taking steps to help resolve customer challenges, and gathering customer feedback.


Responsibilities:">
  • Act as a liaison between customers and internal production staff to ensure that customer needs are met.
  • Provide exceptional customer service through proactive communication and issue resolution.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Work collaboratively with other departments to resolve customer issues and improve overall customer satisfaction.

Requirements:">
  • Associate's degree or 5 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage multiple priorities simultaneously.
  • Strong problem-solving and analytical skills.

About the Role">

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experiences. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.


We offer a competitive salary range of $18-$20 per hour, depending on experience.



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