Customer Service Liaison

5 days ago


Syracuse, New York, United States CPS Recruitment Full time
Job Overview

We are seeking a highly skilled Customer Service Liaison to join our team at CPS Recruitment.

About the Role

This is a fantastic opportunity for a motivated and customer-focused individual to provide exceptional service to our clients.

Responsibilities
  • Order Management: Serve as the primary point of contact for clients, proactively tracking and communicating order updates in a timely manner.
  • Customer Inquiries: Respond promptly to client inquiries regarding order status, pricing, and delivery, providing accurate and helpful information.
  • Record Keeping: Maintain accurate records of client interactions and feedback, ensuring seamless communication and service excellence.
  • Collaboration: Support outside sales teams with up-to-date information on client orders and needs, fostering strong relationships and driving business growth.
  • Client Engagement: Conduct regular client surveys to gauge satisfaction and identify areas for improvement, facilitating a positive and proactive approach to customer service.
Requirements
  • Education and Experience: Associate's degree or 5+ years of customer service experience, with a proven track record of delivering exceptional results.
  • Skills and Qualities: Strong multitasking and time-management skills, excellent communication skills, and a positive and proactive approach to customer service.
  • Technical Skills: Familiarity with customer service software and the ability to handle high call volumes with ease.
  • Work Environment: Willingness to work overtime as needed, maintaining a flexible and adaptable approach to meet the demands of the role.
What We Offer

At CPS Recruitment, we offer a competitive salary range of $18-$20 per hour, commensurate with experience. Our company values a culture of innovation, teamwork, and continuous learning, providing opportunities for professional growth and development.



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