Service Operations Supervisor

2 weeks ago


Fife Lake, Michigan, United States N C Machinery Full time
N C Machinery is a prominent Caterpillar Dealer serving Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota, and Alaska. As a family-owned and managed organization with over 1,100 employees, our mission is to empower our customers by delivering exceptional business solutions through teamwork and excellence.

Position Overview:

Are you a collaborative individual who excels in high-pressure environments, adapts to change, and is dedicated to fostering growth within a service division? If this resonates with you, this role may be an excellent fit. In this position, you will:
  • Supervise the allocation of tasks and proactively identify potential challenges to ensure seamless operations.
  • Engage with clients on estimates and resolve billing discrepancies to uphold customer satisfaction.
  • Guarantee that all repairs and preparations are executed punctually, within budget, and meet the highest quality standards.
  • Lead and manage a team of technicians, ensuring safe and efficient repair and preparation practices.
  • Organize training initiatives to facilitate the professional growth of technicians.
Qualifications & Experience:
  • Possession of a valid driver's license.
  • High school diploma or equivalent qualification.
  • 3-5 years of experience in a dealership service department.
  • Familiarity with shop tools to assist technicians as necessary.
  • Previous experience in service management or supervisory roles is preferred.
  • Knowledge of the DBS system is advantageous.
  • Proficiency in Microsoft Office applications.
  • Able to work effectively in a standard physical work environment.
We provide a competitive benefits package that includes a salary range from $112,400 to $137,400, health benefits, vacation, sick leave, life insurance, and a 401(k) plan with profit sharing and company matching.

This position is safety-sensitive due to the operation of machinery and tools, and pre-employment drug testing is part of the hiring process.

We are an Equal Opportunity Employer, committed to protecting veterans and individuals with disabilities.

The contractor will not discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to that information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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