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Front Desk Supervisor

2 months ago

Fife Lake, Michigan, United States Emerald Queen Hotel & Casinos Full time
Job Summary

The Emerald Queen Hotel & Casinos is seeking a highly skilled and experienced Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a smooth and efficient check-in process.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Reservations: Handle reservations, including checking guests in and out, and ensuring that all necessary information is accurate and up-to-date.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, and maintaining a clean and organized workspace.
  • Team Support: Provide support to the front desk team, including training and mentoring new staff members.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Two years of hotel industry experience required, with one year of cash handling experience preferred.
  • Skills: Excellent communication and customer service skills, with the ability to work in a fast-paced environment.
Working Conditions

The Front Desk Agent will work in a hotel environment, with regular exposure to cash handling and customer interactions. The ability to work in a smoke-filled environment is required.