Service Manager
5 days ago
Quincy Compressor is seeking a skilled Service Manager to lead our service business in the Hayward, CA region. As a key player in developing our service business, you will provide daily leadership and oversight for a team of experienced service technicians.
Key Responsibilities:- Strengthen customer relationships by resolving issues, advising on service standards, and selling service agreements/products.
- Maximize retention and service revenue potential from our installed base.
- Achieve sales goals in terms of revenue and quantity of compressors serviced.
- Plan and control the daily workload of service technicians and provide technical support.
- Interview, hire, and train new employees.
- Oversee and improve administrative routines.
- Visit customers to advise on service standards and sell service plans, products, and training.
- Proactively identify and resolve customer service issues.
- Support service technicians by facilitating communications with technical support, sales/marketing, and customers.
- Maintain a safe working environment and enforce safety procedures and compliance.
- Associate's Degree in Business or technical field required; Bachelor's Degree preferred.
- 5-7 years of directly relevant experience, preferably in the compressed air industry.
Quincy employees are resilient and like to be challenged. We welcome new ideas and are ready to challenge the status quo when solving problems. Our working environment is diverse, collaborative, and fast-paced. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed, and rewarded.
Our values are important to us - they're who we are, what we do, and how we deliver the best experience to our customers, organization, and community. Our commitment to reliability, courage, and resilience supports us in achieving our mission and fuels our company vision.
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