Customer Service Manager
3 weeks ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Compass Group USA. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and driving business growth through effective site visits, client retention, and account development.
Key Responsibilities:- Conduct regular site visits to ensure compliance with local and national account standards
- Assist branches with grand openings and ensure a smooth transition
- Develop and implement action plans to improve sales and customer satisfaction
- Collaborate with local management to develop and track incremental sales plans
- Coordinate efforts to improve customer retention and client experience
- Build retail pricing opportunities and encourage repeat sales
- Drive compliance with merchandising standards
- Assess performance by location through audit reports
- Bachelor's degree or equivalent combination of education and experience
- 3 years driving experience required
- Valid Non-CDL Class C driver's license and good driving record
- Preferred 1-2 years' experience in a customer service position or related experience
- Route management, retail, and merchandising experience preferred
- Ability to operate or willingness to learn material handling equipment
- Food and beverage experience
- Excellent communication skills required
Compass Group USA offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, commuter benefits, and employee assistance program. Full-time positions also offer flexible spending accounts (FSAs) and a retirement plan.
We are an equal opportunity employer and welcome applications from diverse candidates. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
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