Service Manager

6 days ago

Hayward, California, United States Atlas Copco Full time
Service Manager Job Description

We are seeking a skilled Service Manager to join our team in Hayward, CA. As a key player in developing the service business in our region, this position provides daily leadership and oversight for a team of experienced service technicians.

Key Responsibilities:
  • Strengthen customer relations by making routine visits to resolve issues, advise on service standards, sell service agreements/products, and provide training as required.
  • Maximize retention and service revenue potential from the current Quincy installed base.
  • Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by the department.
  • Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers.
  • Interview, hire, and provide orientation/training for new employees.
  • Oversee and improve the efficiency of daily administrative routines.
  • Visit customers and provide advice on service standards and sell service plans, products, and training.
  • Proactively identify, pursue, and resolve customer service issues.
  • Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
  • Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
  • Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
  • Maintain documentation/certification records relevant to this training.
Requirements:
  • Associate's Degree in Business or technical field required; Bachelor's Degree preferred.
  • 5-7 years of directly relevant experience, preferably within the compressed air industry.
  • Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
  • Knowledge of safety practices and procedures and OSHA regulatory compliance required.
  • Must be proficient in Microsoft Office, including Word and Excel.
  • Some travel required.
  • Must have a valid driver's license.
Quincy People & Culture:

Quincy employees are resilient and like to be challenged. We welcome new ideas and are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative, and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed, and rewarded.

Our values are important to us - they're who we are, what we do, and how we deliver the best experience to our customers, our organization, and our community.

Our commitment to the values of reliability, courage, and resilience supports us in achieving our mission and fuels our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment-related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call. Reasonable accommodation requests will be considered on a case-by-case basis.

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