Service Manager

4 days ago


Hayward, California, United States Insight Global Full time
Service Supervisor Job Description

Job Summary: We are seeking a highly skilled Service Supervisor to join our team in Northern California. As a Service Supervisor, you will be responsible for supervising a team of service professionals who provide customer service, sales, and product delivery to our clients.

Key Responsibilities:

  • Supervise and lead a team of service professionals to ensure excellent customer service and sales performance.
  • Develop and implement strategies to improve customer satisfaction, sales, and operational efficiency.
  • Conduct performance evaluations, provide coaching and training, and make recommendations for promotions or disciplinary actions.
  • Manage and maintain accurate records of customer interactions, sales, and service metrics.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least 21 years old and possess a valid driver's license.
  • Ability to obtain DOT medical certification and meet Department of Transportation requirements for driving a regulated vehicle weighing over 10,000 lbs.
  • Strong customer service and sales skills, with experience working in a sales-related role.

What We Offer:

  • A competitive salary range of $75,000 to $90,000.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.

Insight Global is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment where everyone can bring their full, authentic self to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Accommodations: If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to https://www.insightglobal.com/workforce-privacy-policy.


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