Customer Service Manager

3 weeks ago


Hayward, California, United States Canteen North America Full time
Customer Service Manager Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Canteen North America. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and driving business growth through effective route management and sales strategies.

Key Responsibilities:
  • Manage and maintain relationships with existing clients to ensure high levels of customer satisfaction and retention
  • Supervise and train route drivers to ensure compliance with company standards and policies
  • Develop and implement action plans to improve sales performance and increase profitability
  • Coordinate efforts to improve customer retention and client experience at the point of sale
  • Build retail pricing opportunities and encourage repeat sales through effective merchandising and sales strategies
  • Assess performance by location through regular audits and evaluations
Requirements:
  • Two-year college degree or equivalent combination of education and experience
  • Three years of driving experience required
  • Valid Non-CDL Class C driver's license and good driving record
  • Preferred 1-2 years of experience in a customer service position or related experience
  • Route management, retail, and merchandising experience preferred
  • Ability to operate or willingness to learn material handling equipment
  • Excellent communication skills required
  • Must be able to travel to client sites
  • Must be passionate about providing world-class service to our clients and customers
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Comprehensive training and support

Canteen North America is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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