Field Service Representative
1 day ago
We are seeking a highly skilled Field Service Representative to join our team at Trane Technologies. As a key member of our service team, you will provide technical support to our dealers and deliver comprehensive technical training programs to improve service capability and customer satisfaction.
Key Responsibilities- Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
- Communicate service bulletins and alerts to dealers on a timely basis.
- Support sales team with key customer relationship management.
- Provide product performance investigations and reporting of quality and/or First Notice events.
- Establish and conduct a comprehensive technical training program for service & installation technicians.
- Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
- Provide effective and timely response to consumer inquiries and complaints.
- Associate technical degree or documented equivalent experience.
- Minimum of five years field service experience.
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations.
- Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
- Ability to craft communications to technicians which convey instructions and/or notices.
- Proven skills in planning and conducting training sessions.
- Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs.
- Strong consumer and customer relations background.
- Ability to compose written correspondence to address consumer complaints.
- Skilled in use of negotiation principles.
- Ability to easily switch between rapidly changing priorities.
- Strong computer skills (Windows 2000 & Microsoft Office 2000).
We offer a competitive compensation package, including a base pay range of $75,000 and up based on experience. We also provide comprehensive benefits and programs, including benefits kick-in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. We are an equal opportunity employer and welcome applications from diverse candidates.
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