Client Engagement Specialist
2 weeks ago
About Centria Healthcare
Every child deserves the brightest future, and Centria Autism Services is dedicated to helping children with Autism Spectrum Disorder (ASD) achieve the best developmental experience possible while acquiring the skills necessary to thrive independently.
Many children with ASD remain untreated or inadequately treated, and Centria is committed to reaching every child in need and their families through interventions grounded in the principles of Applied Behavior Analysis that meet and exceed best practices.
Our Optimal Outcomes Model™ takes a holistic approach, engaging families in aspirational treatment planning and utilizing team-based care to enable BCBAs to concentrate on clinical matters while supporting Centria's commitment to quality, family satisfaction, and developmental outcomes.
Founded in 2009, Centria operates in multiple states and is striving to develop strategies that maintain quality while reaching thousands of children nationwide. We employ data-driven analytics and advanced software platforms to continuously assess our quality and performance, and to innovate new methods of supporting our clients and their families throughout their journey.
Position Summary
The Client Engagement Specialist is responsible for initiating contact and providing support to clients seeking ABA therapy by effectively guiding them through the intake process.
This role requires an individual with exceptional time management skills, a results-oriented mindset, and a positive attitude towards adjustments.
Duties and Responsibilities
- Client Intake and Support
Establish initial connections with clients and foster strong relationships with families.
Guide families through the diagnostic process and maintain ongoing relationships.
Manage a high volume of communication with new and existing families awaiting diagnosis.
Follow up on all logistics-related communication from the initial intake call to the completed assessment.
Assess client needs, clarify information, resolve issues, and provide solutions or alternatives.
Communicate updates on all leads and referrals, reporting positive progress in services.
Create and maintain accurate and confidential client files in relevant systems throughout the intake process.
Collaborate effectively with team members to ensure a coordinated and efficient workflow.
Obtain necessary signatures on start-of-care documents.
Schedule initial assessment appointments with families in coordination with Operations and Clinical teams. - Project Participation
Engage in significant projects and assist in the implementation of new initiatives and processes. - Compliance
Adhere to Centria's Code of Conduct, policies, procedures, and applicable Federal and State laws. - Reporting
Responsible for reporting any violations of Company policies or the Code of Conduct.
Qualifications
Education: Bachelor’s Degree or equivalent experience in Sales and/or Healthcare.
Work Experience: Two to three years of inside sales or phone-based experience, with a proven track record in successful sales conversations and presentations.
Equipment and Technology Requirements:
Basic computer skills and working knowledge of laptop/desktop PCs.
Proficiency in Microsoft Suite (Word, Excel) and G Suite (Gmail, Drive, Docs, Sheets, Google Meet).
Other Competency Requirements:
Ability to follow written instructions and utilize computer software programs.
Strong communication skills, both written and verbal, with internal and external stakeholders.
Ability to build rapport with team members and explain complex information in an approachable manner.
Proficient in organizing, prioritizing, and managing multiple tasks while adhering to deadlines.
Working Conditions:
Centria's office operates Monday through Friday, with potential additional hours required to meet company objectives.
Physical Demands:
This role may require physical activities such as bending, reaching, lifting, pushing, or pulling up to 30 pounds. The position involves sitting for extended periods, with occasional walking and standing.
This position may also require close visual acuity for analyzing data and figures on computer screens.
Centria is an equal opportunity employer and values diversity within the company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status.
This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
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