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Client Relations Specialist

2 months ago

Farmington, Michigan, United States JÖST Full time
Job Overview

Location
Detroit Sales Office (DSO) - Farmington Hills, MI

Compensation
$50,000.00 Salary/year

Work Schedule
First Shift

Position Summary

Key Responsibilities:
  • Oversee and nurture existing client relationships across various accounts, which includes but is not limited to:
    • Creating and submitting precise quotations while tracking win/loss outcomes
    • Evaluating, processing, and submitting customer purchase orders
    • Preparing and entering customer forecasts for analysis
    • Processing customer orders with attention to detail
    • Managing customer documentation requests such as PPAPs and manuals
    • Addressing and submitting customer quality concerns
    • Handling customer sample requests efficiently
  • Prepare and submit Monthly Activity Reports
  • Develop and present Yearly Customer Forecast Business Plans
Additional Support Duties:
  • Assist in securing customer purchase order coverage for surplus and outdated materials
  • Engage in critical shipment and shutdown scenarios as needed
  • Collaborate with accounting to address accounts receivable aging, collections, and credit evaluations
Candidate Profile

Essential Qualifications:
  • Minimum of 3 years' experience in technical sales is preferred
  • Strong interpersonal, communication, and presentation abilities
  • Commitment to open communication and teamwork
  • Effective problem-solving capabilities
  • Proficiency in Microsoft Excel is essential