Client Onboarding Specialist
2 days ago
At Centria Healthcare, we're dedicated to providing exceptional care and support to children with Autism Spectrum Disorder (ASD). Our mission is to empower these young individuals to reach their full potential and thrive in their communities. To achieve this, we're seeking a highly skilled and compassionate Client Onboarding Specialist to join our team.
Job SummaryThe Client Onboarding Specialist will play a critical role in ensuring a seamless and personalized experience for our clients and their families. This includes guiding them through the intake process, building strong relationships, and providing exceptional support throughout their journey with us.
Key Responsibilities- Client Intake and Support: Receive initial connections with clients, develop strong relationships with families, and guide them through the diagnosis process.
- Communication and Relationship Building: Manage a high volume of communication with new families and existing families waiting for a diagnosis, follow up on logistics-related communication, and categorize client needs.
- Project Participation: Participate in major projects and the implementation of new initiatives and processes.
- Compliance and Ethics: Ensure compliance with Centria's Code of Conduct, policies, and procedures, as well as Federal and State laws.
- Education: Bachelor's Degree or equivalent work experience in Sales and/or Healthcare.
- Work Experience: Two to three years of inside sales or phone-based experience.
- Skills: Excellent communication and interpersonal skills, ability to build rapport with team members and clients, and proficiency in Microsoft Suite and G Suite.
Centria's office hours are Monday through Friday from 8:30 AM - 6:00 PM. Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
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