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Family Engagement Specialist

2 months ago

Farmington Hills, Michigan, United States Centria Healthcare Full time
Job OverviewAbout Centria Healthcare

Centria Healthcare is dedicated to ensuring that every child has the opportunity for a fulfilling future. Our mission focuses on assisting children diagnosed with Autism Spectrum Disorder (ASD) to achieve optimal developmental experiences and acquire essential life skills. We recognize that many children with ASD do not receive adequate treatment, and we are committed to reaching out to every child and their families, providing interventions grounded in the principles of Applied Behavior Analysis that not only meet but exceed established best practices.

Our Optimal Outcomes Model(TM) takes a holistic approach, involving families in aspirational treatment planning and utilizing a team-based care model. This allows our Board Certified Behavior Analysts (BCBAs) to concentrate on clinical matters while upholding Centria's commitment to quality, family satisfaction, and developmental success. Since our inception in 2009, we have expanded our operations across 13 states, striving to maintain high-quality standards while supporting tens of thousands of children nationwide. We employ data-driven analytics and advanced software systems to continuously assess our quality and performance, developing innovative strategies to assist our clients and their families on their journey.

Position Summary

The Client Intake Coordinator plays a pivotal role in establishing initial contact and offering support to clients seeking ABA therapy. This position demands exceptional time management skills, a results-oriented mindset, and a positive approach to change.

Key Responsibilities
  1. Client Engagement and Support
    • Initiate connections with clients and foster strong relationships with families.
    • Guide families through the diagnostic process, ensuring clarity and support.
    • Handle a high volume of communications with both new and existing families awaiting diagnosis.
    • Manage all logistics-related communications from the initial contact to the completion of assessments.
    • Assess client needs, clarify information, and provide solutions or alternatives as necessary.
    • Update statuses on all leads and referrals, reporting positive progress in service delivery.
    • Maintain accurate and confidential client records in relevant systems throughout the intake process.
    • Collaborate effectively with team members to ensure a seamless workflow.
    • Secure necessary signatures on start-of-care documentation.
    • Coordinate the scheduling of Initial Assessment appointments with families in partnership with Operations and Clinical teams.
  2. Project Participation
    • Engage in significant projects and assist in the implementation of new initiatives and processes.
  3. Compliance
    • Adhere to Centria's Code of Conduct, policies, and applicable Federal and State regulations.
    • Report any violations of company policies or the Code of Conduct.
Compensation

Pay Range: $25.00 per hour

QualificationsEducation

Bachelor's Degree or equivalent experience in Sales and/or Healthcare.

Experience
  • Two to three years of experience in inside sales or phone-based roles.
  • Proven success in sales conversations and presentations.
Technical Skills
  • Basic computer proficiency.
  • Familiarity with laptop/desktop PCs.
  • Proficient in Microsoft Office Suite (Word, Excel).
  • Proficient in G Suite (Gmail, Drive, Docs, Sheets, Google Meet).
Competencies
  • Ability to follow written instructions accurately.
  • Proficient in using computers and software applications.
  • Strong verbal and written communication skills.
Knowledge and Skills
  • Proficient in PC software, particularly word processing and spreadsheet applications.
  • Effective communication skills with both internal and external stakeholders.
  • Ability to build rapport and convey complex information in an understandable manner.
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines.
  • Demonstrated adaptability and a collaborative spirit.
  • Excellent interpersonal and listening abilities.
  • Critical thinking and problem-solving aptitude.
  • Strong work ethic with attention to detail and quality.
  • History of producing error-free work.
Working Conditions

Centria's standard office hours are Monday through Friday from 8:30 AM to 6:00 PM. Additional hours or schedule adjustments may be necessary to fulfill job responsibilities or meet company objectives.

Physical Requirements

This role may involve physical activities such as bending, reaching, lifting, and moving items up to 30 pounds. The position primarily requires sitting, with occasional walking and standing. Close visual acuity is necessary for tasks involving computer screens and data analysis.

Centria Healthcare is an equal opportunity employer, valuing diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not exhaustive and may be amended at any time.