Customer Service Operations Manager

2 days ago


Charlotte, North Carolina, United States Food Lion Full time
Job Description:

The Customer Service Operations Manager will play a key role in supporting the management and duties of store operations to meet financial and sales goals. The successful candidate will build associate and customer relations and promote a strong culture in support of Food Lion Strategy.

Main Responsibilities:
  • • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable

    • Hire, train, and develop associates to meet department needs

    • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

    • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture

    • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs

Qualifications:

The ideal candidate will have a high school graduate or equivalent preferred, ability to lead and manage a team, strong understanding of store operations and merchandising techniques, excellent interpersonal, organizational, communication and customer service skills, demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances, ability and willingness to learn multiple tasks and technical requirements of the job, ability to use technical information to solve problems, must meet minimum age requirements to perform specific job functions, must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Estimated Salary: $45,000 - $60,000 per year.

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