Senior Service Operations Manager
4 days ago
Kirlin Way Mechanical, a leading mechanical contractor in the nation, is seeking a highly skilled Senior Service Operations Manager to join their team.
OverviewThe company specializes in commercial air conditioning, plumbing, piping, and maintenance of these systems. They are at the forefront of design build/design assist, pre-construction, commissioning, building information modeling, and quality control.
This role involves customer development and utilization of the CRM platform to track proposed work progression. The primary function is day-to-day sales requirements for existing accounts, with a focus on expanding the account base through adding more service lines and referrals.
Responsibilities- Develop qualified maintenance/service and retrofit prospects to ensure consistent business flow, maintain goodwill of current sources and accounts through periodic call-backs, and entertain clients as required.
- Prepare itinerary, make calls, and follow up on sales leads and opportunities; solicit information from building owners, developers, maintenance personnel, and business contacts regarding work nature, budget limitations, method of qualifying, bid process, and competition identity.
- Organize technical data, brochures, and service manuals; develop or assist in bid proposal preparation; make sales presentations to prospective customers to qualify the company for inclusion on a select bid list or consideration as an exclusive party to the contract maintenance agreement.
- Assist in delinquent account collection; resolve customer complaints; render corrective action within authority realm.
- Provide clear turnover details to Service Operations.
- Ability to drive, move in/out of vehicles, climb ladders, traverse steps, and move throughout a facility.
- Preferred HVAC experience.
- Medical (100% covered by the company), Dental, and Vision benefits.
- Up to 10 days of PTO at employment start (depending on experience).
- Referral Bonuses.
- Weekly Pay.
- Profit Sharing.
- 401k.
- Company iPhone.
- Years of Service Appreciation Program.
Estimated Salary: $80,000 - $110,000 per year.
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