Customer Service Director

18 hours ago


Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time
About the Role

We are seeking an experienced professional to join our team as an Assistant Office Manager. This role will involve supporting the company's operations, maintaining office systems, and providing exceptional customer service.

The ideal candidate will have a strong background in administrative procedures, financial management, and team leadership. They will be responsible for administering operational procedures, managing an automated customer-driven office, and ensuring daily, weekly, and monthly analytics and reporting.

Key Responsibilities:

  • Manage office operations, including AP/AR/inventory control and customer service.
  • Supervise a small staff of customer service professionals.
  • Responsible for daily, weekly, and monthly analytics and reporting.
  • Maintain accurate financial records.
  • Ensure high performance ratings regarding customer service surveys.
  • Maintain a disciplined and detailed Accounts Receivable.

Requirements:

  • High school diploma or equivalent.
  • Ability to use the computer competently, expert abilities with MS Word and Excel.
  • Ability to read purchase orders, packing slips, shipping documents.
  • Ability to read, interpret, and act upon company-generated reports.
  • Must be comfortable communicating with all levels of management.
  • Must have a positive attitude and be team-oriented.
  • Must be able to lead and motivate by example.

Benefits: Paid Holidays, Paid Vacation, Group benefits package (Medical, Dental, Short Term Disability, Vision, Life Insurance, and 401k with generous company match).



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