Customer Service Manager
5 days ago
Join Food Lion as a Customer Service Manager and take your career to the next level With our supportive team environment and opportunities for growth, you'll be empowered to deliver exceptional customer experiences and drive sales in our busy retail operations. As a key member of our management team, you'll oversee the front-end operations, including service centers, self-checkout, and Food Lion To-Go (if applicable).
About the Role:This role requires a high school graduate or equivalent with excellent leadership, communication, and customer service skills. You'll be responsible for managing all aspects of store operations, including supervising department associates, hiring and training new staff, and providing ongoing performance management training. Your goal will be to achieve budgeted financials, operating results, and Food Lion To-Go KPIs while maintaining a positive shopping experience for customers.
Key Responsibilities:- Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go (if applicable)
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
- Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers
As a Customer Service Manager at Food Lion, you'll enjoy competitive pay, benefits, and opportunities for professional development. Estimated salary is around $45,000-$60,000 per year, based on the location and industry standards.
Additional benefits include a comprehensive health insurance package, retirement savings plan, paid time off, and opportunities for advancement within the company.
Requirements:- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication, and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
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