To-Go Service Representative
6 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Carside To-Go Specialist to join our team at Potomac Family Dining Group. As a Carside To-Go Specialist, you will be responsible for delivering exceptional food and beverage service to our To-Go order guests, ensuring a seamless and enjoyable experience.
Key Responsibilities:
- Take To-Go orders via phone, mobile app, or online, ensuring accuracy and efficiency.
- Deliver food and drinks to guests' cars using Applebee's Carside Service, maintaining a high level of quality and presentation.
- Interact with guests, answering questions, and making suggestions regarding food and drink selection, adhering to the Carside script.
- Relay orders to the service bar and kitchen via point-of-sale computerized register, ensuring timely and accurate delivery.
- Anticipate guests' needs, providing exceptional service and ensuring a positive experience.
- Present guest checks to each car, accepting payment, and making correct change or completing proper charge card transactions.
- Complete all plate presentations per the To-Go recipes/plate presentation, ensuring a high level of quality and presentation.
- Participate in the cleaning, clearing, stocking, organizing, and resetting of Carside/To-Go areas, maintaining a clean and safe environment.
- Assist in general Front of House maintenance functions, including maintaining restrooms, light cleaning, and resetting the expo line.
Requirements:
- Friendly and engaging demeanor, with excellent communication and interpersonal skills.
- 18+ years old, with prior restaurant service experience preferred.
- Reading, writing, basic math, and verbal communication skills required.
- Bi-lingual experience a plus, with reliable transportation required.
- High School Degree or GED preferred, with the ability to build relationships and work as a team player.
- Ability to follow manager instructions and guidance, with excellent problem-solving skills.
- Ability to communicate and behave professionally at all times, with a strong sense of customer service.
Working Conditions:
- Subject to wet floors and loud noises, outdoor conditions, and fast-paced environments.
- Must be able to stand and exert fast-paced mobility for periods of up to four (4) hours, with frequent lifting of up to 50 pounds.
- Must have a good sense of balance, be able to reach, bend, stoop, and kneel, with frequent transportation of to-go bags and beverages to cars.
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