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Veterinary Client Service Representative
2 months ago
We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at VetEvolve. As a key member of our client services team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients, and supporting the daily operations of our animal medical centers.
Key Responsibilities
- Client Communication: Serve as the primary point of contact for client inquiries, scheduling, and daily workflow.
- Scheduling and Coordination: Schedule appointments to maximize efficiency and daily flow, ensuring seamless communication with clients and staff.
- Client Support: Offer emotional support and guidance to clients during times of need, maintaining a compassionate and discreet approach.
- Reception and Administration: Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, and process payments.
- Problem-Solving and Resolution: Troubleshoot and resolve client concerns, directing them to the appropriate party for resolution when necessary.
Requirements
- Positive Attitude: Demonstrate a positive and supportive attitude, with a strong desire for learning and self-improvement.
- Strong Communication Skills: Possess excellent communication skills, with the ability to effectively communicate with clients, staff, and management.
- Reliable Work Ethic: Exhibit a reliable and efficient work ethic, with the ability to work independently and as part of a team.
- Attention to Detail: Maintain high levels of attention to detail and organizational skills, ensuring accurate patient records and efficient daily operations.
What We Offer
VetEvolve is committed to providing a positive and supportive work environment, with opportunities for growth and development. As a Veterinary Client Service Representative, you will have the chance to work with a talented team of professionals, dedicated to delivering exceptional care to our animal patients and their owners.
