Legal Intake Coordinator

4 days ago


Haverhill, Massachusetts, United States Ted Law Firm Full time
Legal Intake Specialist

We are seeking a highly skilled and driven Legal Intake Specialist to join our team at Ted Law Firm. This role is a critical part of our firm's success, and we are looking for a candidate who is friendly, well-spoken, and tenacious in following up with potential clients.

Key Responsibilities
  • Screen initial inquiries from prospective clients and obtain pertinent information to determine their legal needs.
  • Enter this information into our email and case management system.
  • Draft and send engagement letters and initial documents to prospective clients.
  • Assist potential clients in assembling documents required to support their claims.
Qualifications
  • Previous experience with tele-marketing, intake, and/or handling high volumes of calls on a daily basis.
  • Ability to be polite, professional, and eloquent while speaking with potential clients.
  • Strong organizational skills and attention to detail.
  • Ability to communicate effectively, listen closely, and convey questions and instructions clearly.
  • Persistence and patience with following up and helping potential clients.
  • Ability to thrive in a fast-paced environment and high volume workload.
  • Ability to be coachable and receive constructive criticism.
  • Ideal candidate can communicate bilingually in both English and Spanish.


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