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Legal Intake Coordinator

2 months ago

Haverhill, Massachusetts, United States Ted Law Firm Full time
Job Title: Legal Intake Specialist

We are seeking a highly skilled and motivated Legal Intake Specialist to join our team at Ted Law Firm. This role is a critical part of our firm's success, and we are looking for someone who is passionate about delivering exceptional client service.

Key Responsibilities:
  • Screen initial inquiries from prospective clients and determine their legal needs.
  • Obtain pertinent information from prospective clients and enter it into our case management system.
  • Draft and send engagement letters and initial documents to prospective clients.
  • Assist potential clients in assembling documents required to support their claims.
Requirements:
  • Previous experience with tele-marketing, intake, and/or handling high volumes of calls on a daily basis.
  • Ability to be polite, professional, and eloquent while speaking with potential clients.
  • Ability to pay close attention to detail and possess strong organizational skills.
  • Ability to communicate effectively, listen closely, and convey questions and instructions clearly.
  • Persistence and patience with following up and helping potential clients.
  • Ability to thrive in a fast-paced environment and handle a high volume workload.
  • Ability to be coachable and receive constructive criticism.
Preferred Qualifications:
  • Previous experience in a law firm is not required but strongly preferred.
  • Ability to communicate bilingually in both English and Spanish.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client service, please submit your application.