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Legal Intake Coordinator

2 months ago

Haverhill, Massachusetts, United States Ted Law Firm Full time
Job Title: Legal Intake Specialist

We are seeking a highly skilled and motivated Legal Intake Specialist to join our team at Ted Law Firm. As a key member of our team, you will be responsible for screening leads, obtaining accident facts, and determining whether a case should be signed up.

Responsibilities:
  • Answering and screening initial inquiries from prospective clients
  • Obtaining pertinent information from prospective clients to determine their legal needs
  • Drafting and sending engagement letters and initial documents to prospective clients
  • Assisting potential clients in assembling documents required to support their claims
Qualifications:
  • Previous experience with tele-marketing, intake, and/or handling high volumes of calls on a daily basis
  • Ability to be polite, professional, and eloquent while speaking with potential clients
  • Ability to pay close attention to detail and have strong organizational skills
  • Ability to communicate effectively, listen closely, and convey questions and instructions clearly
  • Persistence and patience with following up and helping potential clients
  • Ability to thrive in a fast-paced environment and high volume workload
  • Ability to be coachable and receive constructive criticism
Preferred Qualifications:
  • Previous experience in a law firm
  • Ability to communicate bilingually in both English and Spanish