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Client Relationship Manager

2 months ago

Atlanta, Georgia, United States The Ladders Full time

Position Overview:

The Customer Success Manager is responsible for performing comprehensive compliance investigations and evaluations to ensure that the organization meets all regulatory requirements while supporting operational functions. This role includes assessing underwriting policies, protocols, and initiatives to guarantee compliance. A significant aspect of this position involves overseeing intricate projects related to insurance and regulatory compliance, along with managing the organization's document retention strategy.

Key Responsibilities:

  • Design and execute thorough audit frameworks for evaluating internal control systems.
  • Perform regular compliance audits to pinpoint areas of non-compliance and operational shortcomings.
  • Examine audit results and propose corrective measures to enhance compliance standards.
  • Maintain up-to-date knowledge of applicable laws and regulations concerning vehicle protection offerings, consumer rights, data privacy, and financial services.
  • Work collaboratively with legal advisors to assess documentation and regulatory filings.

Job Requirements:

  • Bachelor's degree in business or a related discipline is preferred.
  • A minimum of 5 years of pertinent professional experience.
  • Proficient in Microsoft Office and document management systems.
  • Experience engaging with state and federal regulatory bodies.
  • Exceptional leadership, project management, and relationship-building capabilities.

Company Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • 401(k) Plan with Employer Contribution.
  • Paid Time Off and Holidays.
  • Tuition Assistance Program.
  • Employee Support Services.

About The Ladders:

The Ladders is dedicated to providing innovative solutions and exceptional service to clients in the professional services sector. With a strong commitment to quality and customer satisfaction, the company strives to deliver unparalleled support and growth opportunities in the industry.