Service Coordinator
1 month ago
Ferrellgas is a leading employer in America, recognized by Forbes as one of the Best Employers in 2017. We are seeking a highly skilled Service Coordinator to join our team. This role provides exceptional customer service, answering routine questions and resolving issues related to our products and services. The Service Coordinator will also be responsible for efficiently routing service work and providing support to customers.
Responsibilities- Perform daily operations of service routing and scheduling, ensuring compliance with operational processes and productivity standards.
- Maintain accurate databases of planning and regulatory requirements for each county and municipality.
- Serve as the primary point of contact for project communications, proactively communicating with customers throughout the project lifecycle.
- Notify the CSM and DMs of regulatory requirements prior to initiating each site plan.
- Ensure site plans are completed, collected, and filed on shared folders, evaluating accuracy and legitimacy.
- Initiate communication to prompt the permitting process, communicating with customers on lead times.
- Maintain and publish a proficient timeline for each project.
- Request utility surveys to avoid delays in installation.
- Submit tank set service orders according to the project timeline and service reservation calendar.
- Obtain approval from the CSM for applicable pricing and fees associated with regulatory processes.
- Request necessary inspections during project phases and follow up to gain approvals.
- Provide regular updates to the leadership team on active projects, challenges, and completions.
- Maintain a balance between communication, customer service, documentation, and step process initiation.
- Provide backup support to the CSS customer service team during peak periods.
- High school diploma or equivalent required.
- 5+ years of customer service experience required.
- Advanced Excel skills.
- Basic accounting skills.
- Strong organizational skills.
- Typing and data entry experience.
- Proven telephone communication skills.
- General PC skills, including Word, Excel, and PowerPoint.
- Ability to work effectively in a team environment.
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