Patient Access Services Coordinator

1 month ago


Marquand, Missouri, United States Health & Hospital Corporation of Marion County Full time
Job Title: Patient Access Services Specialist Job Summary: We are seeking a highly organized and detail-oriented Patient Access Services Specialist to join our team at Eskenazi Health. The successful candidate will be responsible for providing exceptional patient experience by managing patient registration, scheduling, and referral coordination. Key Responsibilities: * Schedule patient visits, including new, follow-up, cancellations, and rescheduling requests * Obtain accurate patient information for medical records, governmental requirements, billing, and third-party payer needs * Validate medical, demographic, insurance, and financial data in a timely and courteous manner * Explain pre-appointment preparation requirements and provide patient education on coverage and liabilities * Promote collaboration and service center success * Function as an integrated team member and work collaboratively with other staff and providers to improve patient experience and department efficiency * Maintain accountability for accuracy of data collected and entered into systems * Electronically verify patient's demographic and insurance information * Participate in quality improvement processes as requested by supervisor/manager * Follow cash handling policies and procedures Requirements: * Accredited Bachelor's degree or minimum one year of experience in call center, patient registration, scheduling, office, banking, customer service, or related medical field using computers * High School Diploma or equivalent required plus post-secondary education courses or certification in business, computers, and Office Management * Must complete outpatient registration program and pass with a score of 90% or higher * Must pass annual competency exams as required * Must maintain 95% accuracy on registration quality audits About Us: Eskenazi Health is a leading healthcare provider in Indianapolis, serving as the public hospital division of the Health & Hospital Corporation of Marion County. We are committed to providing exceptional patient care and improving the health of our community. Why Join Our Team: As a Patient Access Services Specialist at Eskenazi Health, you will have the opportunity to work in a dynamic and supportive environment, collaborating with a team of dedicated professionals to deliver high-quality patient care. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career.

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