Guest Services Representative

2 weeks ago


Washington, United States Donohoe Companies Full time
Donohoe Companies operates a premier hotel dedicated to providing exceptional service to our guests.

We are seeking individuals who are enthusiastic about hospitality and eager to contribute to our front desk operations. The front desk serves as the heart of the hotel, where most guest interactions occur. Your role is vital to enhancing our guests' overall experience. At Donohoe Companies, we value respect and dedication in our team members. If you possess a proactive and responsible attitude, this position may be the perfect fit for you.

Position Overview

As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a seamless check-in process, managing payments, providing local recommendations, and maintaining a keen attention to detail to guarantee a pleasant stay.

Key Responsibilities
  • Facilitate guest check-ins and check-outs in accordance with hotel standards.
  • Inform guests about hotel amenities, policies, and local attractions.
  • Manage incoming calls and direct them to the appropriate departments or guests.
  • Handle reservations, modifications, and cancellations efficiently.
  • Address guest inquiries, requests, and concerns, coordinating with other departments as necessary.
  • Perform cashier duties, including processing payments and posting charges to guest accounts.
  • Report any maintenance or housekeeping issues to the relevant departments.
  • Adhere to security protocols to ensure the safety of guests and staff.
  • Maintain the cleanliness and organization of the front office area.
Additional Information
  • The hotel operates 24/7, and staff schedules may vary based on business needs.
  • All employees are expected to comply with hotel policies and procedures as outlined in the employee handbook.
Skills and Qualifications
  • Strong communication and interpersonal skills.
  • Ability to stand for extended periods.
  • Capacity to thrive in a fast-paced environment.
  • Ability to remain composed and exercise good judgment in challenging situations.
Benefits

Donohoe Companies offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, retirement plans, and more. We aim to provide our employees with options that enhance their quality of life both at work and beyond.

Compensation

$18.00 per hour

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