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Guest Services Representative

2 months ago

Washington, United States Crestline Hotels & Resorts Full time
Position Overview

The Guest Services Representative plays a crucial role in ensuring a pleasant experience for our guests. This position involves managing the check-in and check-out processes, addressing inquiries, and fulfilling special requests in line with established protocols.


Key Responsibilities
  • Address and resolve guest complaints to guarantee satisfaction.
  • Proactively anticipate guest needs and respond promptly, regardless of the time of day.
  • Maintain excellent relations with guests at all times.
  • Possess comprehensive knowledge of hotel amenities, operational hours, room rates, special offers, and daily activities.
  • Safeguard assigned cash bank and ensure accuracy in financial transactions.
  • Answer phone calls within three rings, utilizing appropriate greetings and professional etiquette.
  • Facilitate guest check-ins and verify registration details.
  • Collect necessary payment information and process transactions accurately.
  • Coordinate with the Bell Person for luggage assistance.
  • Manage requests for wake-up calls and guest faxes.
  • Communicate essential guest information to relevant departments.
  • Resolve any discrepancies in room status with the housekeeping team.
  • Process guest check-outs and handle various financial adjustments.
Qualifications

Applicants should possess a High School Diploma or equivalent (GED) and have at least one year of experience in a similar role within the hospitality sector. Basic computer proficiency is required.

Crestline Hotels & Resorts is committed to diversity and inclusion. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.