Guest Service Representative

24 hours ago


Washington, United States free-classifieds-usa Full time

Job Summary:

We are seeking a highly skilled Guest Service Representative to join our team at the Washington Marriott at Metro Center. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Process all guest check-ins by confirming reservations, verifying guest identity, and requesting payment.
  • Operate the telephone switchboard station and respond to guest requests.
  • Run daily reports to identify special requests and check reports for accuracy.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Count and secure bank and complete end-of-day activities.

Requirements:

  • Follow all company safety and security policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Welcome and acknowledge all guests according to company standards.
  • Develop and maintain positive working relationships with others.
  • Read and visually verify information in a variety of formats.

What We Offer:

Marriott International is a leader in the hospitality industry, and we offer a range of benefits to our employees, including competitive pay, comprehensive training, and opportunities for career advancement.



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