Guest Services Representative

2 weeks ago


Washington, United States free-classifieds-usa Full time

Guest Services Representative - Free Classifieds USA

Overview: At Free Classifieds USA, we pride ourselves on providing exceptional service and creating memorable experiences for our guests.

Position Summary: We are currently seeking a dedicated Guest Services Representative to join our team. This role is essential in ensuring that our guests receive the highest level of service during their stay.

Key Responsibilities:

  • Manage guest check-ins by verifying reservations, assigning accommodations, and issuing room keys.
  • Handle various payment methods, including credit cards, cash, and checks.
  • Facilitate guest check-outs, addressing any billing inquiries or discrepancies.
  • Respond to guest inquiries and requests promptly and professionally.
  • Coordinate with housekeeping to ensure rooms are ready for incoming guests.
  • Provide guests with information about the property and local attractions.
  • Generate daily reports on arrivals and departures, ensuring accuracy in all records.
  • Complete necessary cashier and closing reports in the system.
  • Maintain a clean and professional appearance in accordance with company standards.
  • Uphold safety and security protocols, reporting any incidents or unsafe conditions to management.

Qualifications:

The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to work collaboratively with team members. A commitment to providing outstanding service and maintaining a positive atmosphere is essential.

Work Environment: This position requires standing, sitting, or walking for extended periods and the ability to lift and carry items weighing up to 10 pounds.

Equal Opportunity Employer: Free Classifieds USA is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences.



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