Cloud Systems Specialist II

1 week ago

Troy, Michigan, United States Rehmann Full time
Position OverviewYour drive. Your mission.

If you are exploring new horizons, you are in the right place. At Rehmann, every team member is crucial to our collective achievements. Joining our organization means you will receive outstanding support, motivation, and mentorship from both peers and leadership.

Regardless of your career stage, Rehmann is committed to facilitating your professional growth. Whether you are just starting out or are well-established in your field, we are dedicated to helping you realize your aspirations. Becoming part of Rehmann means embracing a culture that prioritizes individuals and strives to assist everyone in reaching their maximum potential. Let us demonstrate how we can Empower Your Mission.

As a Cloud Systems Specialist II, your role will involve the design, implementation, and upkeep of high-performance, reliable systems tailored to meet our clients' operational and budgetary needs. The ideal candidate will possess substantial expertise in Microsoft cloud solutions (Azure and Microsoft 365), Windows Server, shared storage, and/or networking.

Your Impact:
  • Project Implementation: Execute IT projects for clients, constructing and deploying systems in Microsoft’s cloud (Azure and Microsoft 365), on-premises, and co-hosting environments.
  • Service Management: Effectively oversee service requests, ensuring comprehensive and precise updates, including next steps. Schedule, investigate, resolve, and route service requests as necessary, escalating as per established protocols and timelines.
  • Troubleshooting: Deliver remote and on-site troubleshooting, utilizing appropriate tools to identify and resolve issues with client systems. Ensure adherence to service level agreements (SLAs) and operational level agreements (OLAs) while following established best practices.
  • Adaptability: Demonstrate the ability to swiftly adjust to new topics, technologies, and processes to meet emerging IT demands and opportunities for our clients.
  • Security and Compliance: Establish and maintain robust security protocols to safeguard client data and systems against unauthorized access, breaches, and cyber threats. Ensure compliance with relevant industry standards and regulations, such as NIST, GDPR, HIPAA, and PCI-DSS where applicable.
  • Disaster Recovery and Continuity: Formulate and sustain disaster recovery and business continuity strategies for client systems. Regularly test and refine these plans to ensure their effectiveness during incidents.
  • Performance Optimization: Assess systems by monitoring performance, identifying bottlenecks, and implementing enhancements to boost efficiency and reliability. Utilize monitoring tools and analytics to proactively address potential issues before they affect clients.
  • Vendor Coordination: Collaborate with third-party vendors and service providers to ensure seamless integration of their solutions with client systems.
  • Documentation: Maintain comprehensive documentation of client environments and technical processes, procedures, and solutions for knowledge sharing and future reference. Assist in creating user guides, training materials, and technical documentation.

Desired Qualifications:
  • Education: Degree in Computer Information Systems, Computer Science, Information Technology, or a related field (or equivalent professional experience).
  • Certifications: Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, and/or other vendor certifications are highly desirable.
  • Experience: Minimum of 3 years' experience required
    • Demonstrated experience as a Systems Engineer, Systems Administrator, or in a similar capacity, with a strong emphasis on Microsoft technologies.
    • Familiarity with Microsoft Azure, including Entra ID (Azure Active Directory), Azure Virtual Machines, Azure Storage, and Azure Networking.
    • Experience with Microsoft 365, including Exchange Online, SharePoint Online, and Teams.
    • Strong understanding of Windows Server operating systems, including Active Directory, Group Policy, and PowerShell scripting.
    • Knowledge of networking principles, including TCP/IP, VLAN, VPN, and firewall configuration.
    • Willingness to travel to client locations as necessary and to work outside of standard business hours when required.
    • Familiarity with virtualization technologies, such as Hyper-V and VMware.
    • Excellent problem-solving and analytical abilities, with the capacity to troubleshoot complex technical challenges.
    • Ability to manage multiple projects and service requests concurrently.
    • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
    • Commitment to continuous learning and staying updated with emerging technologies and industry trends.
    At Rehmann, we prioritize individuals in all our endeavors. Our associates are our most valuable asset, and we offer programs and benefits that promote growth and development, aligning with their needs and aspirations. This includes benefits focused on physical and mental well-being, paid time off for volunteering and diversity-related initiatives, flexible work arrangements, and more.

    Joining Rehmann means becoming part of a firm dedicated to helping Empower Your Mission, whatever that may be.

    Rehmann is an Equal Opportunity Employer.

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