Program Director Consultant
2 days ago
Brockton Area Multi-Services, Inc. (BAMSI) is seeking a highly skilled and experienced Program Director Consultant to lead our Helpline Program. As a key member of our team, you will be responsible for overseeing the overall operation of the program, providing ongoing supervision and guidance, and identifying new funding opportunities.
Key Responsibilities- Oversee and monitor the program's overall operation, ensuring high-quality and responsive services to those referred.
- Act as a point-of-contact, systems navigator, and advocate for individuals, children, and families, identifying and utilizing cultural and community resources.
- Establish and maintain positive relationships with community agencies, organizations, and local civic leaders to address community needs and facilitate resource utilization.
- Ensure compliance with regulatory and licensing requirements, and develop and update program procedures and protocols to reflect industry standards and best practices.
- Recruit, interview, and hire qualified volunteers, interns, and staff, evaluating their work to ensure program expectations are met.
- Provide training and professional development opportunities to staff, volunteers, and interns, and maintain up-to-date documentation and referral databases.
- Monitor consumer satisfaction reports and ensure quality services, attending community meetings and forums as needed.
- Prepare quarterly and annual statistical and outcomes reports, and perform other related work duties as assigned.
- Associate's Degree and three years' experience in social services, with strong customer service, administrative, and organizational skills.
- Effective verbal and written communication skills, with grant writing experience a plus.
- Ability to work independently and interdependently, with flexible hours, and manage competing priorities.
- General understanding of fiscal challenges and accessible resources in Massachusetts, and knowledge of the social service delivery system and housing market.
- At least two years' experience and knowledge of fiscal management and fundraising preferred.
BAMSI is a 501(c) 3 nonprofit organization founded in Brockton, Massachusetts, with a vision of driving change and creating equal opportunities for individuals with developmental disabilities and mental and behavioral health challenges. We are committed to Diversity, Equity, Inclusion, Justice, and Access for all, and strive to create a holistic system of care that meets people where they are.
We are an equal opportunity and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, and disability.
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