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Patient Advocate

2 months ago


Phoenix, Arizona, United States Serenity Healthcare Full time
Job Opportunity at Serenity Healthcare

Job Summary:

Serenity Healthcare is seeking a highly motivated and compassionate Customer Advocate to join our team. As a key member of our staff, you will play a vital role in helping patients understand the benefits of TMS and Ketamine Treatments.

Key Responsibilities:

  • Provide exceptional customer service to patients, ensuring their needs are met and exceeded.
  • Collaborate with healthcare professionals to connect patients with treatment solutions tailored to their individual needs.
  • Support patients in their healing journey through education, connection, and focus on TMS and Ketamine treatment.
  • Communicate effectively with healthcare providers regarding patient medical history and treatment.
  • Perform other relevant duties as needed to support the team.

Requirements:

  • High School Diploma or equivalent.
  • Three years of experience in customer service, with a strong focus on building rapport and resolving issues.
  • Excellent verbal and written communication skills, as well as basic math skills.
  • Well-versed in de-escalation techniques and able to connect with individuals from diverse backgrounds.

About Serenity Healthcare:

Serenity Healthcare is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. Our evidence-based research and proven results drive our commitment to helping patients take back their lives with a revolutionary approach to healthcare.