Service Supervisor
2 days ago
At Ross Stores, we're committed to providing an exceptional shopping experience for our customers. As a Service Supervisor, you'll play a key role in ensuring our stores run smoothly and efficiently.
Key Responsibilities:- Oversee the general operations and supervision of the store, including merchandise presentation and maintenance of a clean work area.
- Ensure a safe and secure shopping environment for customers and associates, immediately correcting or reporting any unsafe conditions or practices.
- Responsible for security of the building, including entrance/exit control, Electronic Article Surveillance (EAS) devices, and cash office security.
- Test all fire alarm systems as scheduled.
- Represent and support the Company brand at all times.
- Responsible for receiving merchandise trucks, processing all merchandise with a sense of urgency, and ensuring any back-stock is secured and processed to Company policy.
- Responsible for merchandising of departments, including the back stock, and floor moves and signing.
- Understand and comply with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, including maintaining a large Customer service presence on the sales floor.
- Safeguard confidential information, cash, and credit card information and merchandise.
- Execute all Company Best Practices and maximize productivity by minimizing steps and extra touches when working.
- Ensure Associates are executing to Company standards at the Front End, maintaining pace, energy, and presence at the Front End, managing the line to expedite Customer wait time.
- Train and coach Associates on cash registers, shortage control policies, and other Front End procedures.
- Ensure Cash pulls and bank deposits are conducted to Company policy.
- Responsible for Front End control when needed.
- Understand and adhere to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media, and break schedules.
Ross Stores is an equal opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.
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