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Field Service Representative III
2 months ago
We are seeking a highly organized and detail-oriented Field Service Representative III to join our team at Canon Business Process Services. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing mailroom operations, and performing various administrative tasks.
Key Responsibilities- Customer Service: Insure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
- Mailroom Operations: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
- Supply Management: Organize and distribute supplies to clients; verify and log orders upon delivery; monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
- Administrative Support: Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc. Estimate runtime on the small to medium photocopy jobs; check all copies produced for quality and accuracy; produce bound copies of work when requested.
- Maintenance and Repair: May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
- Communication: Operate facsimile machines; send and receive facsimiles; keep complete and accurate logs of incoming and outgoing facsimiles.
- Education: High school diploma or equivalent.
- Experience: 5+ years' experience working in a mailroom or professional office environment.
- Skills: Thorough knowledge of all shipping procedures; ability to perform all necessary computer skills required; ability to perform the functions of all equipment and systems.
- Personal Qualities: Excellent customer service, professional attitude and appearance are a must.
- Competitive Pay and Benefits: We offer a comprehensive compensation package that includes competitive pay and benefits.
- Comprehensive Training and Development Programs: We provide comprehensive training and development programs that prepare employees to advance from within.
- Positive Work Environment: We are a company focused on creating a positive work and client environment.
- Employee Discounts: We offer employee discounts on entertainment, products, and services nationwide.
