Front Desk Representative

16 hours ago


Albany, Georgia, United States Albany Area Primary Health Care Full time
Job Description

This role is responsible for providing exceptional patient care and ensuring a smooth patient flow in our clinic. The ideal candidate will have excellent communication skills, be able to work under pressure, and maintain accuracy in their work.

Key Responsibilities:

  • Sign-in patients, update demographics, and verify insurance information.
  • Gather data for patient registration, obtain consent for treatment, and collect insurance cards.
  • Verify coverage and eligibility for new patients and communicate with them about co-pays and deductibles.
  • Process cancellations and no-shows according to protocols and answer incoming calls for appointment scheduling.
  • Verify and review provider schedules for errors and schedule follow-up appointments for patients.
  • Generate return to work/school forms and follow walk-in policy and procedure.
  • Prepare provider monthly productivity reports and assist patients with medical record requests.

Lead Responsibilities:

  • Act as point of contact for front office staff and coordinate daily call schedules for providers.
  • Conduct schedule adjustments to maximize productivity and reduce the impact of provider shortages.
  • Assign staff to work provider reschedules and delegate duties among front office staff.
  • Maintain a schedule of duties for front office staff and complete monthly productivity reports.
  • Address patient opportunities before they escalate and discuss negative patient encounters with management.
  • Assist with new staff training and continuing education and schedule/planning/organize front office meetings.
  • Coordinate copier maintenance and service and manage postage, including tracking/reporting monthly spending.

Requirements:

  • High school diploma or GED.
  • One year work experience, preferably in a medical office setting.
  • Training in medical terminology, insurance requirements, and customer service is highly desirable.


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