Hotel Front Desk Auditor

3 weeks ago


Albany, Georgia, United States TPG Hotels and Resorts Full time
Hotel Front Desk Night Auditor Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at TPG Hotels and Resorts. As a Night Auditor, you will be responsible for ensuring the accuracy of financial records, resolving guest complaints, and providing exceptional customer service.

Key Responsibilities:
  • Verify and reconcile all financial records, including room charges, cash drawer activity, and credit card transactions.
  • Produce and distribute daily, weekly, and monthly reports to hotel management and department heads.
  • Delegate housekeeping, security, and service requests, respond to guest inquiries, and resolve guest complaints.
  • Process reservations and check-ins, and perform other front desk agent duties as required.
Requirements:
  • Flexible overnight hours are required.
  • Some college is preferred, but a high school diploma or equivalent is required.
  • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.
  • Proficiency with computers is required, and experience with reservation and accounting software is desired.
  • Great communication and excellent customer service skills are required.

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