Front Desk Representative

22 hours ago


Albany, New York, United States Hilton Albany Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hilton Albany. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities
  • Receive and process room reservations, ensuring accurate and timely communication with guests.
  • Provide guests with information about hotel policies, procedures, and facilities.
  • Maintain accurate records of guest reservations, including payment information and room assignments.
  • Respond to guest requests for repairs and maintenance, ensuring prompt and efficient resolution.
  • Assist with laundry and housekeeping tasks as needed.
Requirements
  • 1 year of customer service experience preferred.
  • High school diploma or equivalent required.
  • Basic computer skills, including Microsoft Office.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.


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