Front Desk Representative

3 days ago


Albany, New York, United States Staybridge Suites Albany Full time
Front Desk Associate Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Staybridge Suites Albany. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Guest Services: Provide efficient, courteous, and professional assistance to guests at all times, ensuring their needs are met promptly and effectively.
  • Front Desk Operations: Maintain a high level of service and hospitality, handling guest concerns or issues in a timely and satisfactory manner.
  • Cash Handling and Security: Post guest charges, collect payments, and follow all cash handling procedures as required by the hotel.
  • Communication and Teamwork: Be a great communicator with various departments and management on guest comments and concerns, and maintain a positive and cooperative work relationship with all hotel departments.
Requirements:
  • Education: High School Diploma.
  • Experience: Experience in working with the public in a service industry or related activities is preferred.
  • Physical Demands: Ability to walk and stand during entire working period of 8 hours, and lift 10 - 15 pounds.
  • Schedule: Must be able to work a flexible schedule that includes days, evenings, weekends, and holidays.

As a Front Desk Associate at Staybridge Suites Albany, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest experiences and contributing to the success of our hotel. If you are a customer-focused and team-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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