Culinary Operations Supervisor

2 weeks ago

Des Moines, Iowa, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY

Responsible for the overall effectiveness of daily culinary operations. Demonstrates culinary expertise by executing tasks while guiding the team and overseeing all food-related activities. Focuses on enhancing guest and team member satisfaction while adhering to the budgetary constraints. Manages all kitchen sections to ensure a consistent, high-quality culinary output. Tasked with mentoring and developing kitchen staff, including direct reports. Must guarantee compliance with sanitation and food safety standards.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years of experience in culinary, food service, or a related professional field.
OR

  • 2-year degree from an accredited institution in Culinary Arts, Hospitality Management, or a related discipline; 2 years of experience in culinary, food service, or a related professional field.

KEY RESPONSIBILITIES

Upholding Culinary Standards and Responsibilities

  • Assists in the creation and development of new culinary applications, ideas, and systems, including artistic contributions.
  • Helps determine food presentation and creates visually appealing food displays.
  • Oversees kitchen shift operations and ensures adherence to all Food & Beverage policies, standards, and procedures.
  • Informs purchasing, receiving, and food storage protocols.
  • Ensures compliance with food handling and sanitation regulations.
  • Performs all duties of kitchen managers and team members as needed.
  • Estimates daily production requirements weekly and communicates needs to kitchen staff daily.
  • Assists the Executive Chef with all culinary operations.
  • Recognizes superior quality in products, presentations, and flavors.
  • Ensures compliance with all local, state, and federal regulations (e.g., OSHA, ASI, and Health Department).
  • Follows proper handling and temperature protocols for all food items.
  • Operates and maintains all kitchen equipment and reports any malfunctions.
  • Prepares and cooks a variety of foods, either regularly or for special events.
  • Checks the quality of raw and cooked food items to ensure standards are met.

Supporting Kitchen Management

  • Utilizes interpersonal and communication skills to lead, influence, and motivate others; advocates sound financial and business decision-making; demonstrates integrity; leads by example.
  • Encourages and fosters mutual trust, respect, and cooperation among team members.
  • Demonstrates appropriate professional behaviors.
  • Ensures team members understand expectations and objectives of kitchen operations.
  • Establishes and maintains open, collaborative relationships with team members.
  • Ensures fair and consistent administration of property policies.
  • Communicates performance expectations in line with job descriptions for each role.
  • Recognizes successful performance and achieves desired outcomes.
  • Leads shifts while personally preparing food items and fulfilling requests based on specifications.

Delivering Exceptional Customer Service

  • Provides services that exceed expectations for customer satisfaction and retention.
  • Sets a positive example for guest relations.
  • Empowers team members to deliver outstanding customer service.
  • Aims to enhance service performance.
  • Engages with guests to gather feedback on product quality and service levels.
  • Addresses guest issues and complaints effectively.

Achieving Culinary Objectives

  • Meets and surpasses goals including performance, budget, and team objectives.
  • Assists in the development of specific goals and plans to prioritize, organize, and accomplish work.
  • Utilizes the Labor Management System to effectively schedule according to business demands and track associate attendance.
  • Trains team members in safety protocols.

Additional Duties

  • Provides information to supervisors, colleagues, and subordinates through various communication methods.
  • Analyzes information and evaluates results to select the best solutions and resolve issues.
  • Participates in all relevant meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department, and Intra-department).
The hourly pay range for this position is $24.04 to $29.81.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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