Vice President of Global Customer Support

2 weeks ago


Charlotte, North Carolina, United States InVue Security Products Inc. Full time

Exciting Leadership Opportunity:

Position: Global Customer Care Director

Company: InVue Security Products Inc.

As the Global Customer Care Director, you will be pivotal in advancing and managing our customer service operations on a global scale. Your leadership will ensure that our customer service standards are exemplary and reflect our commitment to a premium brand experience.

  • Directly report to the Chief Customer Officer
  • Design and execute scalable customer service strategies
  • Establish a 24/7 customer support framework dedicated to quality and satisfaction
  • Develop metrics to assess the effectiveness of global customer care
  • Build and lead a high-performing team focused on client success for our software solutions
  • Collaborate across departments to deliver outstanding service to our customers
  • Act as a global advocate for customers, working closely with sales teams
  • Drive the standardization and continuous improvement of our customer service practices

Qualifications:

  • Bachelor's Degree in business or a related discipline (MBA preferred)
  • Over 10 years of professional experience, with at least 5 years in leadership roles within global customer service
  • Expertise in 24/7 Global Customer Service, Field Service, and Account Management
  • Familiarity with B2B hardware and software service frameworks
  • Exceptional organizational and communication abilities
  • Capability to efficiently manage operational processes and adapt to evolving business requirements
  • Proficient in Zendesk and Microsoft Office Suite


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