Vice President of Global Customer Support
2 weeks ago
Exciting Leadership Opportunity:
Position: Global Customer Care Director
Company: InVue Security Products Inc.
As the Global Customer Care Director, you will be pivotal in advancing and managing our customer service operations on a global scale. Your leadership will ensure that our customer service standards are exemplary and reflect our commitment to a premium brand experience.
- Directly report to the Chief Customer Officer
- Design and execute scalable customer service strategies
- Establish a 24/7 customer support framework dedicated to quality and satisfaction
- Develop metrics to assess the effectiveness of global customer care
- Build and lead a high-performing team focused on client success for our software solutions
- Collaborate across departments to deliver outstanding service to our customers
- Act as a global advocate for customers, working closely with sales teams
- Drive the standardization and continuous improvement of our customer service practices
Qualifications:
- Bachelor's Degree in business or a related discipline (MBA preferred)
- Over 10 years of professional experience, with at least 5 years in leadership roles within global customer service
- Expertise in 24/7 Global Customer Service, Field Service, and Account Management
- Familiarity with B2B hardware and software service frameworks
- Exceptional organizational and communication abilities
- Capability to efficiently manage operational processes and adapt to evolving business requirements
- Proficient in Zendesk and Microsoft Office Suite
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