Hotel Guest Experience Manager
3 days ago
The Hotel Concierge is a key role that requires a high level of customer service and attention to detail. As a Concierge, you will be responsible for ensuring the overall satisfaction of our guests by providing prompt and friendly assistance with their needs. This includes providing information about local attractions and events, making recommendations for dining and entertainment, and assisting with any other tasks that may arise during their stay.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
- Assist guests with information about local attractions, events, and activities, and make recommendations for dining and entertainment.
- Coordinate with other hotel departments to ensure seamless service delivery and resolve any issues that may arise.
- Develop and maintain knowledge of local area attractions, events, and activities to provide informed recommendations to guests.
Requirements:
- 2 years of experience in a luxury setting, preferably in a concierge or guest services role.
- College degree preferred, but a high school diploma is required.
- Proficiency in Windows and a valid driver's license for the applicable state.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and other hotel staff.
Work Environment:
This is a full-time position that requires working in a fast-paced hotel environment. The successful candidate will be able to work effectively in a team environment and provide exceptional service to guests in a professional and courteous manner.
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