Butler Guest Experience Manager
3 days ago
The Raffles Butler Manager is a pivotal role at the heart of every guest experience at Raffles Boston. This key position encompasses a wide range of responsibilities, from pre-arrival to departure, ensuring seamless and personalized interactions. Reporting to the Head Butler, the Raffles Butler Manager is responsible for delivering exceptional hospitality and brand standards.
Key Responsibilities:
- Personalize guest interactions to anticipate and meet their needs and wants.
- Lead the delivery of the renowned Raffles Butler service and orchestrate curated experiences.
- Collaborate with front office, housekeeping, food & beverage, spa, and concierge teams to ensure seamless guest journeys.
- Work towards operational excellence, guest satisfaction, and brand loyalty.
Requirements:
- Previous experience as a butler with a strong background in front office, housekeeping, and guest experience.
- Minimum of 1 year experience in a supervisory or management role.
- Strong organizational skills, ability to maintain performance under high pressure, and excellent communication skills.
- Deep understanding and acceptance of multicultural customs, creative problem-solving, and a keen eye for detail.
- Results-driven with the ability to demonstrate initiative and work under minimal supervision.
Additional Requirements:
- Working knowledge of relevant software, including Property Manager System and MS Office Suite.
- Prior knowledge of Opera Alice or other itinerary building software is preferred.
- Work Authorization in the U.S. is required, as no VISA sponsorship will be provided.
Work Environment:
No remote work is available for this position.
Employment Type:
This is a full-time position.
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