Hotel Operations Manager

4 weeks ago


Everett, Washington, United States AccorHotel Full time
Job Title: Guest Services Manager

As a Guest Services Manager at AccorHotel, you will play a vital role in ensuring the highest level of guest satisfaction and operational efficiency in the Front Office department.

Key Responsibilities:
  • Provide exceptional service to guests and employees, maintaining a friendly and approachable demeanor at all times.
  • Ensure regular attendance and adhere to Fairmont standards and regulations to promote safe and efficient hotel operations.
  • Supervise front desk agents and oversee the supervision of complaint and request logs.
  • Monitor PBX, Front Office Bell staff, and Concierge to guarantee exceptional guest relations.
  • Collaborate with the GSA to confirm check-in and check-out procedures are followed accurately.
  • Assist in maintaining high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Requirements:
  • At least 5 years of progressive experience in a hotel, with a 2 or 4-year college degree preferred.
  • Previous supervisory experience is highly desirable.
  • Full availability and previous experience in a luxury hotel setting are essential.
Work Arrangements:

This is a full-time position with no remote work options.


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